Publication - Research and analysis

Social Security Scotland: insights research findings to March 2020

Published: 23 Jun 2020
Directorate:
Social Security Directorate
Part of:
Equality and rights, Research
ISBN:
9781839608438

Social Security Scotland insights research findings for the period September 2018 to March 2020.

20 page PDF

618.6 kB

20 page PDF

618.6 kB

Contents
Social Security Scotland: insights research findings to March 2020
8. Annex A – Telephony experience survey content

20 page PDF

618.6 kB

8. Annex A – Telephony experience survey content

Thanks for staying on the line. You're about to hear 3 short questions about your call today.

Question one: How quickly did we answer your call today? Press a number from 1 to 5, where 1 is not quickly at all and 5 is very quickly.

Question 2: Did you get what you needed from this call? Press a number from 1 to 5, where 1 is not at all, and 5 is you got everything you needed.

Question 3: How would you rate our service today? Press a number from 1 to 5, where 1 is poor and 5 is excellent.

Thanks for taking part. We'll use your answers to improve our service.


Contact

Email: gabija.povilaityte@socialsecurity.gov.scot