Health & Social Care Staff Experience Survey 2023
Independent report by Webropol providing detailed information and analysis of staff experience in health and social care across Scotland during 2023
iMatter 2023 Key Performance Indicators
Response Rate
Overall Response Rate 59%
Questionnaires Issued: 201,745
Responses Received: 118,376
The response rate is calculated as the percentage of questionnaires issued that have been completed and returned within the allowable time.
In total 201,745 questionnaires were issued, 1,973 more than in 2022. A total of 118,376 usable responses were received, up by 8,126 on 2022.
The 2023 response rate is 59%, an increase of 4 percentage points (pps) from last year.
Employee Engagement Index Score (EEI)
Employee Engagement Index (EEI) Score 77
The Employee Engagement Index (EEI) is calculated based on the number of responses for each point on the scale for component questions[2] (Strongly Agree to Strongly Disagree) multiplied by its number value (6 to 1). These scores are added together and divided by the overall number of responses to give the score to show level of engagement.
The 2023 EEI Score for Health and Social Care is 77, an increase of one point from 2022.
Action Plans Agreed
Action Plans Agreed: 55% within the 8-week window
Each team is invited to complete a continuous improvement Action Plan. 55% of teams had an agreed Action Plan in place within 8 weeks of receiving iMatter results.
This is an improvement of 8 pps from 2022 when 47% of teams had an agreed action plan.
iMatter 2023 KPIs Over Time
The table following summarises the iMatter KPIs for each individual Board.
- The 2023 response rate is 4 pps above 2022 and has now returned to the level achieved in 2018.
- The overall EEI score of 77 for Health and Social Care is 1 point above the 2022 EEI and is the highest ever recorded.
- 55% of teams completed Action Plans in 2023, an increase of 8 pps over 2022
| Year | Response Rate | Movement from Previous Year | EEI | Movement from Previous Year | Action Plan Completion | Movement from Previous Year |
|---|---|---|---|---|---|---|
| 2023 | 59% | +4 | 77 | +1 | 55% | +8 |
| 2022 | 55% | -1 | 76 | +1 | 47% | +5 |
| 2021 | 56% | -6 | 75 | -1 | 42%[3] | -16 |
| 2019 | 62% | +3 | 76 | +1 | 58% | +2 |
| 2018 | 59% | -4 | No Report | N/A | 56% | +13 |
| 2017 | 63% | 75 | 43% |
iMatter 2023 KPIs for Individual Boards
The table following summarises the iMatter KPIs for each individual Board.
Nine of the Boards have achieved increases in all 3 KPIs in 2023. They are:
- NHS Golden Jubilee
- NHS Ayrshire & Arran
- NHS Borders
- NHS Fife
- NHS Grampian
- NHS Greater Glasgow and Clyde
- NHS Lothian
- NHS Orkney
- NHS Western Isles
Further details of the improvements achieved in each KPI are included within the relevant sections of this report.
| EEI Score | Response Rate | EEI | Action Plans Agreed |
|---|---|---|---|
| Health and Social Care | 59% | 77 | 55% |
| National Boards (Patient-facing) | |||
| NHS Golden Jubilee | 65% | 76 | 72% |
| NHS 24 | 70% | 74 | 62% |
| Scottish Ambulance Service | 56% | 67 | 71% |
| The State Hospital | 72% | 75 | 53% |
| National Boards (Support) | |||
| Healthcare Improvement Scotland | 92% | 80 | 53% |
| NHS Education for Scotland | 88% | 85 | 83% |
| NHS National Services Scotland | 78% | 78 | 94% |
| Public Health Scotland | 79% | 76 | 63% |
| Geographic Boards | |||
| NHS Ayrshire & Arran | 58% | 78 | 59% |
| NHS Borders | 55% | 77 | 53% |
| NHS Dumfries & Galloway | 65% | 75 | 44% |
| NHS Fife | 66% | 77 | 67% |
| NHS Forth Valley | 61% | 76 | 61% |
| NHS Grampian | 62% | 78 | 46% |
| NHS Greater Glasgow and Clyde | 54% | 76 | 55% |
| NHS Highland | 50% | 76 | 28% |
| NHS Lanarkshire | 58% | 78 | 66% |
| NHS Lothian | 58% | 77 | 50% |
| NHS Orkney | 59% | 74 | 58% |
| NHS Shetland | 60% | 79 | 41% |
| NHS Tayside | 58% | 77 | 47% |
| NHS Western Isles | 64% | 77 | 59% |
Contact
Email: NationaliMatterTeam@gov.scot
There is a problem
Thanks for your feedback