Publication - Agreement

Adult Disability Payment: Service Level Agreement between The Secretary of State for Work and Pensions and Scottish Ministers

Published: 27 September 2023
From: Cabinet Secretary for Social Justice, +1 more … Director of Social Security
Directorate: Social Security Directorate
Part of: Health and social care
ISBN: 9781835213537

Service Level Agreement between The Secretary of State for Work and Pensions and Scottish Ministers in respect of Adult Disability Payment

12. Complaints

12.1 Each Party will follow their defined Business as Usual (BAU) Customer/Client complaints procedures.

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