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Appendix 1: Results by Local authority verifier Size
The charts in this section present the main survey data according to the size of the local authority verifier. In this context, size is defined as the number of building warrant applications made by customers within the 2019-2020 financial year.
Three size bandings have been derived, as follows:
Small - Up to 1,000 applications
Angus
Clackmannanshire
Dundee City
East Ayrshire
East Lothian
East Renfrewshire
Eilean Siar
Falkirk
Inverclyde
Midlothian
Moray
North Ayrshire
Orkney
Scottish Borders
Shetland
Stirling
West Dunbartonshire
Medium - 1,001 to 2,000 applications
Aberdeen City
Aberdeenshire
Argyll & Bute
Dumfries & Galloway
East Dunbartonshire
Perth & Kinross
Renfrewshire
South Ayrshire
South Lanarkshire
West Lothian
Large - 2,001+ applications
City of Edinburgh
Fife
Glasgow City
Highland
North Lanarkshire
Figure A1.1 Total respondents
Overall Satisfaction And Meeting Expectations
Figure A1.2 Overall satisfaction with the building standards service
Figure A1.3 Extent to which the service met expectations
Timeliness
Figure A1.4 Timeliness –
LAs with up to 1,000 building warrant applications
Figure A1.5 Timeliness –
LAs with 1,001-2,000 building warrant applications
Figure A1.6 Timeliness –
LAs with 2,001+ building warrant applications
Figure A1.7 Satisfaction with the way kept informed
Advice And Guidance
Figure A1.8 Advice and guidance –
LAs with up to 1,000
BW applications
Figure A1.9 Advice and guidance –
LAs with 1,001-2,000 building warrant applications
Figure A1.10 Advice and guidance –
LAs with 2,001+ building warrant applications
Quality Of Service
Figure A1.11 Quality of service –
LAs with up to 1,000
BW applications
Figure A1.12 Quality of service –
LAs with 1,001-2,000 building warrant applications
Figure A1.13 Quality of service –
LAs with 2,001+ building warrant applications
Figure A1.14 Awareness of the need to notify the building standards service
Figure A1.15 Awareness of the new Construction Compliance Notification Plan (
CCNP)
Figure A1.16 Whether an inspection visit was undertaken
Figure A1.17 Satisfaction with aspects of inspection visit –
LAs with up to 1,000 building warrant applications
Figure A1.18 Satisfaction with aspects of inspection visit –
LAs with 1,001-2,000 building warrant applications
Figure A1.19 Satisfaction with aspects of inspection visit –
LAs with 2,000+ building warrant applications
Communications
Figure A1.20 Channels of interaction
Figure A1.21 Quality of written information and documentation
Figure A1.22 Whether visited the building standards section of the local authority verifier website
Figure A1.23 Satisfaction with electronic communication forms –
LAs with up to 1,000 building warrant applications
Figure A1.24 Satisfaction with electronic communication forms –
LAs with 1,001-2,000 building warrant applications
Figure A1.25 Satisfaction with electronic communication forms –
LAs with 2,001+ building warrant applications
Accessibility
Figure A1.26 Building standards service staff are accessible to meet in person
Figure A1.27 Building standards service staff are accessible to meet in person
Figure A1.28 Building standards service staff are approachable
Figure A1.29 Whether visited the offices of the building standards service
Figure A1.30 Satisfaction with specific aspects of the building standards service offices –
LAs with up to 1,000 building warrant applications
Figure A1.31 Satisfaction with specific aspects of the building standards service offices –
LAs with 1,001-2,000 building warrant applications
Figure A1.32 Satisfaction with specific aspects of the building standards service offices –
LAs with 2,001+ building warrant applications
