Publication - Advice and guidance

Coronavirus (COVID-19): shielding support and contacts

Details of shielding support for vulnerable people to arrange for food and medicine deliveries, and other support services.

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Coronavirus (COVID-19): shielding support and contacts
Medical appointments or advice

Medical appointments or advice

GP contact and appointments after receiving letter

In these unprecedented times, GP surgeries are trying to meet the needs of all of their patients and may not yet have had time to contact you as your letter indicated they would. If you have a specific concern or wish to discuss your health, please telephone your GP practice.

Wherever possible, your GP will provide care by phone, email or online. However, if your GP decides you need to be seen in person, they will contact you to arrange a visit. 

Planned hospital appointments

NHS Scotland has written to your hospital to ask them to review any ongoing care that you have with them. It is possible that some clinics and appointments will be cancelled or postponed. Your hospital or clinic will contact you by phone or letter if any changes need to be made to your care or treatment. Otherwise you should assume your care or treatment is taking place as planned. Please contact your hospital or clinic directly if you have any questions about a specific appointment or the care you usually get from hospital. 

If you need urgent medical care (that is not Coronavirus)

If you have an urgent medical question relating to your existing medical condition (ie not Coronavirus), or the condition of the person you are caring for please contact your GP practice, or your specialist hospital care team, directly. Where possible, you will be supported by phone or online. If your doctor decides you need to be seen in person, we will arrange to visit you in your home, or where necessary, see you in a hospital. 

Call 999 in a medical emergency. This is when somebody is seriously ill or injured, and their life is at serious risk. Tell the call handler you’re following shielding measures because of an underlying health condition.

Coronavirus symptoms in the high risk group

If, at any point, you think you have developed symptoms of coronavirus, such as a new, continuous cough and/or high temperature (above 37.8 °C), seek clinical advice.

If you are high risk and develop symptoms phone the NHS on 111:  do this as soon as you notice symptoms.

This is different to the advice that we are giving people who do not fall into the very high risk group, who are only being asked to contact the NHS if they feel very unwell. 

We are asking you to get in touch sooner than we are advising everyone else.

A new continuous cough is where you:

  • have a new cough that’s lasted for an hour
  • have had 3 or more episodes of coughing in 24 hours
  • are coughing more than usual

A high temperature is feeling hot to the touch on your chest or back (you don’t need to measure your temperature).