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Coronavirus (COVID-19): £500 payment for health and social care staff - guidance for former employees of social care providers who have ceased trading

Guidance for former employees from adult social care services or children’s residential care in the third, voluntary, charitable or private sector, registered with the Care Inspectorate.


1. Confirmation of Eligibility Criteria and Legal Declarations

Please read through the eligibility section of the guidance before submitting an application. Employees will need to confirm that they meet the eligibility criteria and acknowledge that they have read and understood the legal declarations.

2. The Person Completing The Application

The individual completing the application will need to confirm if they are completing their own application, or on behalf of an applicant.

3. More Information On The Person Completing The Application

If you are completing the application on behalf of an employee, you will need to provide your full name and email address.

4. Declaration of Authority

If you are completing the application on behalf of an employee, you will need to confirm that you have the authority to complete the application on their behalf.

5. Employee Information

You will need to provide the following information:

  • the name of the eligible employer, (the “employer”)
  • the type of service provider (e.g. care home, care at home etc.)
  • the business address of the employer
  • Care Inspectorate registration number of the employer
  • a contact email address for the employee (Scotland Excel and ILF Scotland will use this email address to seek additional information from you, if required, and to update you on your application)
  • a contact phone number for the employee
  • the employees National Insurance Number
  • the SSSC number of the employee (if applicable)
  • the job role of the employee during the eligible period
  • the employees date of birth
  • confirmation of whether you are registered as male or female with HMRC
  • details of any other health and social care £500 bonus the employee may have received

6. Current Employment Status

You will be asked to provide information on the current employment status of the employee and confirm if the employee is repaying a student loan.

Please note that if your application is approved, then for the purposes of this payment only, your employer will be referenced as 'ILF Scotland' rather than your normal employer.

7. Student Loan Status

If applicable, you will need to provide information on the employees student loan.

8. Pension Status

You will be asked whether you are above pension age, for tax calculation purpose.

9. Bank Account Details

You will need to provide the following information:

  • full name of account holder
  • the sort code of your bank account
  • your account number
  • if applicable, your building society reference number
  • confirm how you would like to receive your payment (as a one lump sum, or in instalments)

10. Payment Calculation Period

The employee will need to select a four week calculation period during the qualifying period (17 March 2020 to 30 November 2020), to allow them to calculate the total hours they worked in that period. This can be any consecutive four week period which the employee worked during the period. The employee will be required to provide supporting evidence which demonstrates that the hours worked matches those claimed for during the period.

11. Eligible Employer Information  & Provision of Supporting Evidence

The following information for the employee will need to be provided:

  • the name of the employer  
  • the address and post code of the employer  
  • confirm if the employee was employed on a full time or part-time basis during the claim period
  • how often the employee was paid by this employer during the 4 week claim period

If the employee is unsure if they worked for an eligible employer, they should check with their employer or if their employer has ceased, Scotland Excel.

Supporting evidence must be provided which confirms that the employee worker for the employer identified during the eligible period. This evidence must also support the claimed number of hours worked

12. Total Number of Hours For Employee

This is the total number of hours the employee worked for their employer during the 4 week qualifying period they selected for question XX.

13. Final Checks

There will be an opportunity for you to check your answers before the application is submitted. You will need to confirm that the information you have provided is correct, and agree to the terms and conditions before submitting your application.

14. Submit Application

Once the application has been submitted, you will receive a confirmation email with a copy of your application from smart survey. There will also be an opportunity to save a copy of your application.

The employee should refer to the eligibility section when completing the application.

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