Publication - Advice and guidance

Coronavirus (COVID-19) - Open with Care: advice on practicalities

Published: 15 Jul 2021

Supplementary information including answers to practical questions and concerns resulting from Open with Care: supporting meaningful contact and activities in and away from care homes.

Coronavirus (COVID-19) - Open with Care: advice on practicalities
More information

More information

Resources for residents and families

Information and advice for families about visiting and how to work with care homes to keep everyone safe is available on NHS Inform.  

Additionally, leaflets and posters have been sent to care homes that offer advice for families and staff. These are available to download from the Scottish Government website  

A new Action on Rights team has been set up to help anyone with a friend or family  living in a care home to have meaningful visits under the Open with Care guidance. They offer practical and emotional support to anyone who needs it.

This support is not solely for families and friends of people living with dementia – it is for anyone needing support. The team will also work with care homes to help facilitate visits where appropriate.

You can reach the Action on Rights team by phoning the free 24 hour Alzheimer Scotland helpline on 0808 808 3000.

Other care settings, such as supported housing

Open with Care is  for registered adult care homes. Other settings such as supported housing will need to follow regulations in place for the public for meeting people indoors and outdoors. However the principles contained within the adult care homes guidance to support safe visiting may be useful. If you are unsure please contact your local health protection team.

Recording visiting and overnight stays on the safety huddle tool

The safety huddle tool was updated to reflect the introduction of indoor visiting from 25 Feb (the day after publication of Open with Care).  

Care homes can use the escalation box to ask for support from local oversight arrangements and update on their current progress towards implementing Open with Care guidance.

Care homes are asked to record oversight stays to support local and national monitoring and for epidemiological purposes. For any residents making oversight stays without advance warning, care homes are asked to record these stays in the safety huddle update the following day, if it is not possible to capture it on the day of the overnight stay.

Recording of residents in prison

Residents who are away from the home in prison should still be included in the safety huddle recording of overnight stays (e.g. one person in prison for 30 days should be recorded as on an overnight stay away for each of those 30 days). This is to support national monitoring and surveillance.