Publication - Advice and guidance

Coronavirus (COVID-19) - Open with Care: advice on practicalities

Published: 15 Jul 2021

Supplementary information including answers to practical questions and concerns resulting from Open with Care: supporting meaningful contact and activities in and away from care homes.

Coronavirus (COVID-19) - Open with Care: advice on practicalities
Additional information for staff

Additional information for staff

How care home staff can raise concerns

Where care home staff have any concerns around how Open with Care is being put into practice, they can raise any concerns they have in a number of ways.

Ways to do this are:

  • by raising their concerns with their unit manager or if necessary through the provider’s whistleblowing policy (if one exists)
  • by contacting the Care Inspectorate (see their dedicated guidance on Raising Concerns in the Workplace which also provides a helpful summary of the responsibilities of Social Care Workers under the SSSC Code of Practice)
  • by writing to the local authority within which the care home is located for the contract monitoring team or Adult Support and Protection team to investigate (through the HSCP)

Additional funding to support care homes

We continue to provide funding for reasonable additional costs incurred as a result of the pandemic including staffing and non-staffing costs associated with facilitating safe visiting and testing. This is in line with the financial support for social care providers guidance, published in December 2020, which was updated on 1 July 2021.

Arranging vaccinations for staff

Some staff who declined vaccination initially may now want to be vaccinated. Ways to do this are outlined on NHS Inform. We are aware of some reports of limited appointments for vaccination and are reviewing solutions for health and social care staff.