Publication - Research and analysis

Building Standards Verification Performance Framework: survey results

Published: 31 Jan 2020

Results from the National Customer Satisfaction Survey 2019 giving a summary of local authority performance of the National Performance Framework.

75 page PDF

966.1 kB

75 page PDF

966.1 kB

Contents
Building Standards Verification Performance Framework: survey results
Appendix 1: Results by Local Authority Size

75 page PDF

966.1 kB

Appendix 1: Results by Local Authority Size

The charts in this section present the main survey data according to the size of the local authority. In this context, size is defined as the number of building warrant applications made by customers within the 2018-2019 financial year.

Three size bandings have been derived, as follows:

Small - Up to 1,000 applications Medium - 1,001 to 2,000 applications Large - 2,001+ applications
Angus

Clackmannanshire

Comhairle nan Eilean Siar
Aberdeen City

Aberdeenshire

Argyll & Bute
City of Edinburgh

Fife

Glasgow City
Dundee City

East Lothian

East Renfrewshire

Falkirk

Inverclyde

Midlothian

Moray

Orkney

Scottish Borders

Shetland

Stirling

West Dunbartonshire
Dumfries & Galloway

East Ayrshire

East Dunbartonshire

North Ayrshire

North Lanarkshire

Perth & Kinross

Renfrewshire

South Ayrshire

South Lanarkshire

West Lothian
Highland

Figure A1.1 Total respondents

Figure A1.1 Total respondents

Overall Satisfaction And Meeting Expectations

Figure A1.2 Overall satisfaction with the building standards service

Figure A1.2 Overall satisfaction with the building standards service

Figure A1.3 Extent to which the service met expectations

Figure A1.3 Extent to which the service met expectations

Timeliness

Figure A1.4 Timeliness – LAs with up to 1,000 building warrant applications

Figure A1.4 Timeliness – LAs with up to 1,000 building warrant applications

Figure A1.5 Timeliness – LAs with 1,001-2,000 building warrant applications

Figure A1.5 Timeliness – LAs with 1,001-2,000 building warrant applications

Figure A1.6 Timeliness – LAs with 2,001+ building warrant applications

Figure A1.6 Timeliness – LAs with 2,001+ building warrant applications

Figure A1.7 Satisfaction with the way kept informed

Figure A1.7 Satisfaction with the way kept informed

Advice And Guidance

Figure A1.8 Advice and guidance – LAs with up to 1,000 BW applications

Figure A1.8 Advice and guidance – LAs with up to 1,000 BW applications

Figure A1.9 Advice and guidance – LAs with 1,001-2,000 building warrant applications

Figure A1.9 Advice and guidance – LAs with 1,001-2,000 building warrant applications

Figure A1.10 Advice and guidance – LAs with 2,001+ building warrant applications

Figure A1.10 Advice and guidance – LAs with 2,001+ building warrant applications

Quality Of Service

Figure A1.11 Quality of service – LAs with up to 1,000 BW applications

Figure A1.11 Quality of service – LAs with up to 1,000 BW applications

Figure A1.12 Quality of service – LAs with 1,001-2,000 building warrant applications

Figure A1.12 Quality of service – LAs with 1,001-2,000 building warrant applications

Figure A1.13 Quality of service – LAs with 2,001+ building warrant applications

Figure A1.13 Quality of service – LAs with 2,001+ building warrant applications

Figure A1.14 Awareness of the need to notify the building standards service

Figure A1.14 Awareness of the need to notify the building standards service

Figure A1.15 Awareness of the new Construction Compliance Notification Plan (CCNP)

Figure A1.15 Awareness of the new Construction Compliance Notification Plan (CCNP)

Figure A1.16 Whether an inspection visit was undertaken

Figure A1.16 Whether an inspection visit was undertaken

Figure A1.17 Satisfaction with aspects of the inspection visit – LAs with up to 1,000 BW applications

Figure A1.17 Satisfaction with aspects of the inspection visit – LAs with up to 1,000 BW applications

Figure A1.18 Satisfaction with aspects of the inspection visit – LAs with 1,001-2,000 building warrant applications

Figure A1.18 Satisfaction with aspects of the inspection visit – LAs with 1,001-2,000 building warrant applications

Figure A1.19 Satisfaction with aspects of the inspection visit – LAs with 2,000+ building warrant applications

Figure A1.19 Satisfaction with aspects of the inspection visit – LAs with 2,000+ building warrant applications

Communications

Figure A1.20 Channels of interaction

Figure A1.20 Channels of interaction

Figure A1.21 Quality of written information and documentation

Figure A1.21 Quality of written information and documentation

Figure A1.22 Whether visited the building standards section of the local authority website

Figure A1.22 Whether visited the building standards section of the local authority website

Figure A1.23 Satisfaction with forms of electronic communication – LAs with up to 1,000 building warrant applications

Figure A1.23 Satisfaction with forms of electronic communication – LAs with up to 1,000 building warrant applications

Figure A1.24 Satisfaction with forms of electronic communication – LAs with 1,001-2,000 building warrant applications

Figure A1.24 Satisfaction with forms of electronic communication – LAs with 1,001-2,000 building warrant applications

Figure A1.25 Satisfaction with forms of electronic communication – LAs with 2,001+ building warrant applications

Figure A1.25 Satisfaction with forms of electronic communication – LAs with 2,001+ building warrant applications

Accessibility

Figure A1.26 Building standards service staff are accessible to meet in person

Figure A1.26 Building standards service staff are accessible to meet in person

Figure A1.27 Building standards service staff are accessible to meet in person

Figure A1.27 Building standards service staff are accessible to meet in person

Figure A1.28 Building standards service staff are approachable

Figure A1.28 Building standards service staff are approachable

Figure A1.29 Whether visited the offices of the building standards service

Figure A1.29 Whether visited the offices of the building standards service

Figure A1.30 Satisfaction with specific aspects of the building standards service offices – LAs with up to 1,000 building warrant applications

Figure A1.30 Satisfaction with specific aspects of the building standards service offices – LAs with up to 1,000 building warrant applications

Figure A1.31 Satisfaction with specific aspects of the building standards service offices – LAs with 1,001-2,000 building warrant applications

Figure A1.31 Satisfaction with specific aspects of the building standards service offices – LAs with 1,001-2,000 building warrant applications

Figure A1.32 Satisfaction with specific aspects of the building standards service offices – LAs with 2,001+ building warrant applications

Figure A1.32 Satisfaction with specific aspects of the building standards service offices – LAs with 2,001+ building warrant applications


Contact

Email: simon.moore@gov.scot