Energy Efficient Scotland: quality assurance

Establishing trust in Energy Efficient Scotland will be key to its success, so it's important that products and services are of the highest quality.

We will achieve this by establishing robust quality assurance requirements at every stage of the delivery process, from the marketing and communications to the assessment and installation. This will ensure that consumers are protected, that there is confidence in the programme, and that the programme attracts investment.

Protecting consumers

In the Scotland's Energy Efficiency Programme: consultation analysis we identified a set of key principles for ensuring robust consumer protection, as well as high standards of customer care, competence, training and skills, and health and safety, across the board.

These helped inform the quality assurance principles included in the Energy Efficient Scotland Route Map which formed the basis of a Short Life Working Group. The Group, which met between January and October 2018, will publish a report with recommendations on quality assurance in early 2019 and develop a quality assurance framework that will be operational in 2020.

Skills and supply chain

The rollout of Energy Efficient Scotland has the potential to create a substantial Scottish market and supply chain for energy efficiency services and technologies.

Every £100 million spent on energy efficiency improvements in 2018 is estimated to support approximately 1,200 full-time equivalent jobs across the Scottish economy (calculated by applying the latest construction sector multiplier for 2014 from the Scottish Government input-output tables, and deflating 2018 spend to 2014 prices using the GDP deflator).

As part of our overall commitment to the programme, we will be working to provide support and to actively promote the opportunities of this energy efficiency market to Scottish companies. In addition, we will need to ensure that the supply chain is carrying out high quality work and that installers are suitably qualified.

We considered the issues of quality assurance, consumer protection, and skills and supply chain collectively through the work of the Short Life Working Group on Quality Assurance, Consumer Protection, Skills and Supply Chain.