Scottish Child Payment: Service Level Agreement between Scottish Ministers and The Secretary of State for Work and Pensions

Annex 7: Glossary of Terms

Annex defines various words, abbreviations and phrases which have specific meanings in the context of this Agreement. Unless otherwise provided or the context otherwise requires, the following expressions shall have the meanings set out below.

BAU: Business As Usual

DWP: Department for Work and Pensions

DWP Data Services: DWP obtains data from various sources and systems. DWP Data Services is the central point for all data within DWP

FOI: Freedom of Information Act 2000

FoI(S)A: Freedom of Information (Scotland) Act 2002

GDPR: General Data Protection Regulation

GUID: Global Unique Identifier

MoU: Memorandum of Understanding

Public & Privilege holiday: All public and privilege dates in England and Scotland including regional specific dates in Social Security Scotland Agency.

Service Delivery Standards: The service delivery standards to be met by DWP for the delivery of the Services as set out at Para 8.

Services: Has the meaning set out in Para 2

SG: Scottish Government

SLA: Service Level Agreement

SCP: Scottish Child Payment

SM: Scottish Ministers

SM/SSWP Single MoU: Memorandum of Understanding between Scottish Ministers and the Secretary of State for Work and Pensions dated January 2023 as amended.

SPoC: Single Point of Contact

[Redacted]: [Redacted]