Publication - Progress report

Scotland's Redress Scheme: combined annual report 2023

Published: 4 October 2023
Directorate: Children and Families Directorate
Part of: Children and families
ISBN: 9781805259350

Sets out the actions taken by contributors to the Scheme to redress the historical abuse of children and is a requirement of the Redress for Survivors (Historical Child Abuse in Care) (Scotland) Act 2021.

Scotland's Redress Scheme

Supporting documents

8. Support for survivors

We recognise that the content of this report may be distressing and that it may bring back difficult or traumatic experiences for you. This can be particularly difficult if you do not have someone to talk to about your feelings.

Support is available from a number of sources.

8.1 Redress Emotional Support Helpline

You can contact the Redress Emotional Support Helpline on 0800 211 8403. Calls to the helpline are usually free.

You’ll be asked to leave a message and someone will call you back.

If you call before 5pm someone will call you back on the same day. If you call after 5pm or at the weekend, someone will call you back on the next working day.

The helpline has been set up to support people applying for Scotland’s Redress Scheme. It offers non-specialist emotional support for worries you may have when completing your redress application. You can also call the helpline even if you haven’t yet made an application.

Workers on the helpline are not employed by the Scottish Government and do not have access to your redress application. If you need an update on your application please contact a Scottish Government case worker on 0808 175 0808.