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Information request and response under the Freedom of Information (Scotland) Act 2002
I would please like to request the number of unanswered calls to Social Security Scotland in the fiscal year 2022-23.
I have interpreted your request to be unanswered calls to our main public phoneline. We can only provide part of the fiscal year you have requested as our systems only hold information for a 12-month rolling period.
Percentage of calls unanswered
August 2022 – March 2023
The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.
Please quote the FOI reference
Central Enquiry Unit
Phone: 0300 244 4000
The Scottish Government
St Andrews House