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This report covers feedback (complaints, compliments, and suggestions) received by Social Security Scotland since it was introduced on 4 September 2018 until 31 March 2020. It includes statistics for specific benefits (Carer’s Allowance Supplement, Best Start Grant, Best Start Foods, Funeral Support Payment and Young Carer Grant), as well as feedback that was not benefit specific.
Social Security Scotland feedback statistics to 31 March 2020