||We will focus on user needs, whether that is a citizen or
an internal user.
||Increasing elements of
commoditised. The use of commodity enables value to be
delivered early and frees up resources to be focused on value
add activities. We will adopt a Cloud First approach and design
our data hosting requirements in line with our risk
||We will design and implement a loosely coupled and
component based architecture which will allow us to respond
quickly to change in technologies and organisational needs over
||We will consider the use of interoperable open standards to
promote openness and portability, reducing vendor lock-in. It
will provide us with greater choice around tools, people and
processes. This should help to lower risk and increase
||Manual processes and interventions add time, cost and risk.
We will embrace automation to allow for repeatable builds of
software defined environments from templates, automation
scripts, frequent release cycles and support for continuous
||We will introduce solutions that automatically detect and
recover from failure with minimal manual intervention. Errors
will be handled in a controlled fashion, allowing systems to
continue to operate normally (graceful degradation). We will
implement best practice 'design for availability'
||We will make use of auto-scaling to enable our solutions to
scale capacity up to meet demand spikes and back down when not
needed. Cloud hosting of our infrastructure will support us in
this domain and we will only pay for what we use.
||We will build solutions that do not have single points of
||We will build solutions that handle requests in real-time,
reducing the need for batch-based processes.
||We will use an Application Program Interface (
approach for the reuse of other governments systems, such as
to further endorse our loosely coupled architecture. We will
expose our services and data using standard
to allow wider government to develop new services on top of
ours, compliant with the General Data Protection Regulation (
||We will provide online services as part of a wider,
user-focused service offering. As we encourage this channel
shift we will be mindful of citizens who cannot or do not
always wish to use digital channels.