Publication - Strategy/plan

Social Security Scotland: digital and technology strategy 2018-2021

Published: 28 Sep 2018

Sets out the approach and direction we are taking to develop the high level architecture and solution design to support the new agency, Social Security Scotland, which is based in Dundee, in delivering Scotland’s first devolved welfare system.

24 page PDF

465.8 kB

24 page PDF

465.8 kB

Contents
Social Security Scotland: digital and technology strategy 2018-2021
08 Key tenets

24 page PDF

465.8 kB

08 Key tenets

User centric We will focus on user needs, whether that is a citizen or an internal user.
Commodity first Increasing elements of IT are commoditised. The use of commodity enables value to be delivered early and frees up resources to be focused on value add activities. We will adopt a Cloud First approach and design our data hosting requirements in line with our risk appetite.
Loosely coupled We will design and implement a loosely coupled and component based architecture which will allow us to respond quickly to change in technologies and organisational needs over time.
Open standards We will consider the use of interoperable open standards to promote openness and portability, reducing vendor lock-in. It will provide us with greater choice around tools, people and processes. This should help to lower risk and increase innovation.Automated
Automated Manual processes and interventions add time, cost and risk. We will embrace automation to allow for repeatable builds of software defined environments from templates, automation scripts, frequent release cycles and support for continuous delivery.
Self-healing We will introduce solutions that automatically detect and recover from failure with minimal manual intervention. Errors will be handled in a controlled fashion, allowing systems to continue to operate normally (graceful degradation). We will implement best practice 'design for availability' patterns.
Auto-scaling We will make use of auto-scaling to enable our solutions to scale capacity up to meet demand spikes and back down when not needed. Cloud hosting of our infrastructure will support us in this domain and we will only pay for what we use.
Resilient We will build solutions that do not have single points of failure.
Real-time We will build solutions that handle requests in real-time, reducing the need for batch-based processes.
API first We will use an Application Program Interface ( API) approach for the reuse of other governments systems, such as those in DWP to further endorse our loosely coupled architecture. We will expose our services and data using standard APIs to allow wider government to develop new services on top of ours, compliant with the General Data Protection Regulation ( GDPR).
User services We will provide online services as part of a wider, user-focused service offering. As we encourage this channel shift we will be mindful of citizens who cannot or do not always wish to use digital channels.

Contact

Andy.McClintock@gov.scot