Publication - Strategy/plan

Social Security Scotland: digital and technology strategy 2018-2021

Published: 28 Sep 2018

Sets out the approach and direction we are taking to develop the high level architecture and solution design to support the new agency, Social Security Scotland, which is based in Dundee, in delivering Scotland’s first devolved welfare system.

24 page PDF

465.8 kB

24 page PDF

465.8 kB

Contents
Social Security Scotland: digital and technology strategy 2018-2021
04 Digital principles

24 page PDF

465.8 kB

04 Digital principles

We will pursue alignment with the Digital First Standard in all the technology solutions we adopt or introduce.

Through engagement with the Scottish Government Digital Directorate, we will ensure our approach of 'Digital as Appropriate' is underpinned by a focus on user needs and services that are both accessible and usable.

As the programme to deliver the transition of the 11 benefits progresses, skilled user research resources will be embedded into the teams that are focused on service design and service delivery.

When solutions are fully tested with citizen involvement, we will seek regular feedback on their suitability and fitness for purpose. Our technology will change over time and it is important that we continue to engage citizens on this journey so that we do not lose sight of the user need or impact of technology evolution.

As the new Agency comes into operation and solutions are deployed to help citizens, we will need to remain sensitive to potential legislative changes that will require technology to adapt whilst still needing to be user focused and responsive to the varying needs of citizens.

In line with the Scottish Government Digital Strategy, we will adopt a Cloud First approach and store our data within secure UK facilities in line with our risk appetite. Working with our delivery partners, we will ensure that the data of our clients is protected at all times in line with government information security requirements and industry best practice.

With a focus on reuse where appropriate, we will seek to both consume existing services or digital assets and share our own components with other parts of the public sector where there is interest and alignment. Our focus will be on components, services, and contracts that are available in both Scotland and the wider UK landscape.

Our approach to data driven services will be in line with those set out in the Digital First standard and we will use this evidence to evaluate the performance and effectiveness of the solutions we deploy, seeking to continuously improve the end product for the citizen within the realms of affordability and sustainability.

The teams within the remit of the Chief Digital Officer will have a combination of skills and experience to support the ongoing operational lifecycle of technology in what will be a multi- vendor environment. They will draw on experience and expertise from the wider digital profession in Scotland and share their own knowledge with others.

All of our expenditure in technology will be underpinned with appropriate investment cases proportionate to the spend value and any commercial commitment.


Contact

Andy.McClintock@gov.scot