03 Key drivers
The safe and secure transition of the 11 devolved benefits to Scotland, through the programme and into the remit of the new Social Security Agency, is one of the primary drivers that will influence what level of technology is deployed initially.
Secure by design will be at the heart of all digital and technology solutions that we introduce and maintain. By embedding security and cyber protection into the fabric of our architecture and design we will seek to gain the confidence of citizens, and their trust in the Scottish Government, to deliver the devolved benefits with payments made on time, every time.
We will introduce technology solutions that are designed and implemented with user centred focus at their core. Through the engagement of users from the Experience Panels, we will involve those with real experience of previous welfare systems in the design, usability and testing of systems that will underpin the operations of the benefits being delivered by the Agency.
We recognise that citizens will require options and choices for how they interact with the Agency and we will pursue a multi-channel approach to ensure that those who cannot, or choose not to adopt digital methods will not become isolated through technology.
Through our continuous working with policy, programme and agency colleagues, we will maintain an awareness and adaptive approach to changing the technology we introduce, with the varying needs of the citizen at the forefront of our planning and design.
The technology required to build and sustain the payment of benefits is on a scale that has not been attempted previously in Scotland. Learning from other major ICT initiatives in recent times our focus will be on Reuse, before Buy, before Build as we consider the most cost effective approach and lower risk to technology implementation.
We live in an evolving digital world and will ensure that the Digital First Standard is at the forefront of our strategic thinking and solution designs. The early engagement with the Scottish Government Digital Directorate that helped shape the initial user research and usability approaches, will continue through the life of the programme and throughout the duration of this strategy.
There is an aspiration to create an integrated benefit solution where information is captured once and processed many times.