As the strategy progresses and we start to deliver the initial wave of benefits, we will work closely with key agency staff and representatives from the Experience Panels to explore where we can introduce innovation into both our solutions and our operations.
Recognising that for some, a digital only approach for engagement may not be possible or acceptable. We will continue to evaluate what we can do through multi-channel options to improve the experience for citizens, our delivery partners, and the agency operations.
With the potential for a significant number of mobile staff, we will work closely with all stakeholders to consider what equipment, connectivity, and working methods can be explored, but always within the scope of 'safe and secure'.
As part of business continuity planning, we need to consider the most resilient options and measures that can be invoked rapidly, in the event of a serious incident or business impact to one of the agency key locations.