My intention with the Social Security Scotland Digital and Technology Strategy 2018-2021 is to set out the approach and direction we are taking to develop the high level architecture and solution design to support the new agency, Social Security Scotland, which is based in Dundee, in delivering Scotland's first devolved welfare system.
11 benefits are being wholly transferred, and the transition of these is challenging and complex – especially when there is a huge amount of interdependency between what is being transferred and what is remaining a UK Government responsibility, but this is also an opportunity for us to show people how the Scottish Government would like to see public services designed and delivered and that is with people rather than for people.
We are putting the citizen at the heart of all of our planning and design, and will be adapting and changing the technology we introduce to ensure we meet their varying needs, whist treating them with dignity, fairness and respect.
The scale and intricacy involved in ensuring the safe and secure transition of these benefits into the new Social Security Scotland Agency cannot be underestimated. It is a process that will happen over the next few years, and will require us to take an innovative, collaborative and flexible approach as we set up the new public service, therefore this document will change and be updated over time as we evolve.
The opportunity that comes with developing the digital and technology that drives the completely new public service for the 1.4 million people who will rely on getting the amount of money they expect, when they expect it, is exciting and a privilege.
Chief Digital Officer
Social Security Directorate