Social Security Scotland contact webpage: FOI release

Information request and response under the Freedom of Information (Scotland) Act 2002.

Information requested

Your page here lists a number of means of contact. It doesn't have an email. Please provide an email. Please also provide documentation, emails etc. related to why the email was not included on that page. Do you plan to include an email, and if not why?


Thank you for your request.

It’s important that people can contact us easily, and as such Social Security Scotland provides multiple secure methods of communication with clients on their benefit applications, which are listed on the website you have linked.

This includes the ability to apply online for benefits and also our web chat service, which allows clients to communicate using text similarly to email.

The security of personal data is one of our highest priorities. Under the UK GDPR and the Data Protection Act, Social Security Scotland has a duty to implement appropriate measures to protect the personal information we receive. Taking into account the sensitivity of the personal information which may be exchanged between us and our clients, we have assessed that email is not a sufficiently secure method of communication for this purpose. As such, no email address is provided on the website.

At this time there are no specific plans to review this, however we are continually assessing our communication channels and looking to make appropriate improvements where possible.

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at


Please quote the FOI reference
Central Enquiry Unit
Phone: 0300 244 4000

The Scottish Government
St Andrews House
Regent Road

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