Publication - Research and analysis

Social Security Scotland – client and staff insights: research findings

Published: 17 Jun 2019
Directorate:
Social Security Directorate
Part of:
Research
ISBN:
9781787819382

Social Security Scotland client and staff insights research findings for the period September 2018 to March 2019.

17 page PDF

416.7 kB

17 page PDF

416.7 kB

Contents
Social Security Scotland – client and staff insights: research findings
1. Introduction

17 page PDF

416.7 kB

1. Introduction

An insights research programme is being established in Social Security Scotland. The results from this programme will be used to continuously improve services.

While the research programme is designed over the course of the next year, some work has already begun, with staff being in place for Carer Allowance Supplement and Best Start Grant, and these benefits going live. 

To date, this has involved the collection of both routine monitoring and experience information. This is the second publication from the research programme, which reports on findings for the period September 2018 to March 2019. A previous publication can be found here.


Contact

Email: cheryl.bell@socialsecurity.gov.scot