Social Security Experience Panels: applications and access to support

This report outlines the Social Security Experience Panel members’ views expressed in a survey about what information about application progress Social Security Scotland should give and how Social Security Scotland should link them to other support.

This document is part of a collection

Next steps

The Scottish Government will continue to work with the Experience Panels in the development of Scotland’s new social security system. This will include further research on individual benefits in addition to cross-cutting work to assist in the development of Social Security Scotland.

This research will be used to shape the service delivered by Social Security Scotland. In particular, the information from this report will inform decisions about how Social Security Scotland will communicate application updates to applicants. It will also be used to consider how Social Security Scotland can help people to access wider information and support beyond what the organisation can offer itself. This will include how local services can signpost people to what is available in their local area.

How to access background or source data

The data collected for this social research publication:

☐ are available in more detail through Scottish Neighbourhood Statistics

☐ are available via an alternative route <specify or delete this text>

☒ may be made available on request, subject to consideration of legal and ethical factors. Please contact for further information.

☐ cannot be made available by Scottish Government for further analysis as Scottish Government is not the data controller.



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