Social Security Experience Panels: Employment Injury Assistance
This visual summary details findings from a questionnaire about panel members’ experiences of the Industrial Injuries Scheme.
This document is part of a collection
Decisions and payments
Views were mixed on the length of time taken to receive a decision. One respondent said it took months to hear anything after their application. One said the process took around 6 weeks. A couple of respondents said it didn’t take too long.
Quote from panel member:
“It took months to get any correspondence from anyone and when I did, it was to refuse me as I could not pinpoint a specific date and time of injury.”
More than half of the respondents said they received a payment every week. Most others said they received a payment every four weeks.
Quote from panel member:
“So glad to receive the benefit weekly, it certainly does help me live from week to week.”
Contact
Email: socialresearch@gov.scot
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