Publication - Research and analysis

Social Security Experience Panels: communicating by phone

Published: 24 Apr 2019
Directorate:
Social Security Directorate
Part of:
Research
ISBN:
9781787817531

This report considers client’s views on contacting Social Security Scotland by phone.

17 page PDF

323.6 kB

17 page PDF

323.6 kB

Contents
Social Security Experience Panels: communicating by phone
Footnotes

17 page PDF

323.6 kB

Footnotes

1. Scottish Government (2017). Social Security Experience Panels: About Your Benefits and You – Quantitative Research Findings. [Online] Available at: www.gov.scot/Publications/2017/11/7769/

2. Scottish Government (2018). Social Security Experience Panels: Who is in the panels and their experiences so far. [Online] Available at: www.gov.scot/Publications/2018/10/3083/

3. The percentages is of total respondents, not disabled respondents. Respondents were able to select multiple disability types.

4. Percentages include all respondents who took part. Respondents were able to select multiple options.

5. 17% of the Scottish population lives in a rural area - Scottish Government (2018). Rural Scotland Key Facts 2018. [Online] Available at: www2.gov.scot/Resource/0054/00541327.pdf

6. Respondents had experience of applying for (themselves or someone else) or receiving these benefits within the last 3 years, but were not necessarily in receipt of the benefit at the time of the survey.

7. Values of less than 10% are shown as - -

8. Scottish Government (2018). Social Security Experience Panels: Who is in the panels and their experiences so far. [Online] Available at: www.gov.scot/Publications/2018/10/3083

9. Percentage of all responses except 'Never'.

10. Scottish Government (2018). Social Security Experience Panels: Agency Opening Hours. p.5-7 [Online] Available: www.gov.scot/publications/social-security-experience-panels-agency-opening-hours/

11. Respondents were given the option to either select an option listed in the table above or to type in a free-text response. Where the free-text response was the same as the option in the table above, these were counted as that option.

12. 2 (1, n=130) = 4.555, p<.05

13. 2 (1, n=132) = 4.575, p<.05

14. Respondents were given the option to either select an option listed in the table above or to type in a free-text response. Where the free-text response was the same as the option in the table above, these were counted as that option.


Contact

Email: James.Miller@gov.Scot