Shared services programme: phase 1 programme closure report

List of acronyms

• AI – Artificial Intelligence
• AO - Accountable Officer, is a senior official who is responsible for the proper use of public funds within their area of responsibility.
• ATS - Applicant Tracking System, was a system used during recruitment that has been replaced by Oracle Cloud.
• BACS - Bankers’ Automated Clearing System, which is a long‑established UK electronic payment system used to move money between bank accounts.
• CHAPS - Clearing House Automated Payment System, which is a UK same‑day, high‑value bank payment system, typically used for large or time‑critical transactions.
• CPA - Contract Purchase Agreements, a function available in Oracle Cloud where there are procurement contracts or agreements in place that enable a preparer to create requisitions without any involvement of the Oracle buyer role.
• DG - Director-General, a senior member of staff who is responsible for overseeing a major portfolio of policy and delivery across grouped directorates.
• DM - data migration
• DPO - Delegated Purchasing Officer, a user with the authority to award a contract for goods, services and works on behalf of a directorate.
• e-HR - Electronic Human Resources, the previous HR system used in Scottish Government.
• EPM - Enterprise Performance Management, is a suite of cloud-based software and a set of processes designed to help us plan, budget, forecast, report, and manage our financial and operational performance more effectively.
• ERP - Enterprise Resource Planning, is a cloud‑based suite of integrated business applications used to manage core operational processes - such as finance, procurement, projects, risk, supply chain, and more - within a single consolidated platform.
• FTE - Full Time Equivalent, used by organisations to standardise employee workload into the equivalent number of full‑time workers
• FY - Financial Year
• HR – Human Resources
• IBM - International Business Machines, the company appointed Oracle system integrators for the delivery of the programme.
• KPI – Key Performance Indicators
• MI - Management Information
• OGL - Oracle Guided Learning, a feature designed to assist carrying out day-to-day tasks by providing role-based guidance
• PECOS - was the Scottish Government's corporate purchasing tool until it was replaced by Oracle Cloud.
• SaaS - Software-as-a-Service, which is a cloud‑based software delivery model where Oracle hosts, maintains, updates, and secures the application.
• SCOTS – a secure, standardised, shared Information and Communication Technology (ICT) infrastructure used across the Scottish public sector.
• SEAS - Scottish Government Enterprise Accounting System, was the system that recorded financial information before being replaced by Oracle Cloud.
• SG - Scottish Government
• SLA – Service Level Agreements, are a formal contract between a service provider and a customer.
• SME – Subject Matter Expert
• SRO - Senior Responsible Owner, is the member of staff responsible for the delivery of a project or programme.
• SSP - Shared Services Programme, is the programme delivering Oracle Cloud and supporting the Scottish Government's wider Corporate Transformation.
• TAF – Technology Assurance Framework, which is the Scottish Government’s formal, structured system for ensuring that digital and technology projects are well‑governed, well‑planned, and likely to succeed.
• UAT – User Acceptance Testing, which is a stage of testing where end‑users test a new system or service.