Child Winter Heating Assistance: service level agreement between the Secretary of State for Work and Pensions and Scottish Ministers
Service level agreement between the Secretary of State for Work and Pensions and Scottish Ministers in respect of Child Winter Heating Assistance.
Annex A – Secure transfer of files between DWP & SG [REDACTED]
Annex B – Scottish resident receives CWHA – (Paid Clerically) [REDACTED]
Annex B(1) – Clerical referral where cases fail automated transfer. [REDACTED]
Annex C – [REDACTED ]
Annex C(1) – [REDACTED]
Annex D – Key Processes for Fraud Referral [REDACTED]
Annex E – Key Processes for Fraud Referral [REDACTED]
Annex F(1) – Part 1 [REDACTED]
Annex F(2) – Part 2 [REDACTED]
Annex F(3) – Part 3 [REDACTED]
Annex G – Key Process for Checking the relevance of the [REDACTED]
Annex H – Glossary of Terms
The Glossary defines various words, abbreviations and phrases which have specific meanings in the context of this Agreement. Unless otherwise provided or the context otherwise requires, the following expressions have the meanings set out below.
BAU: Business as Usual
Commencement Date of CWHA: The date in November 2020 on which delivery of Child Winter Heating Assistance Services commenced
CWHA : Child Winter Heating Assistance
DLA: Disability Living Allowance
DLAC: Disability Living Allowance for a Child
DPA 2018: Data Protection Act 2018
DS: Data Services
DSA: Data Sharing Agreement
DWP: Department for Work and Pensions
FOI(A): Freedom of Information Act 2000
FOI(S)A: Freedom of Information (Scotland) Act 2002
GDPR: General Data Protection Regulations
MoU: Memorandum of Understanding
Resident in Scotland: Ordinarily resident in Scotland or either in the EEA or Switzerland with a genuine and sufficient link to Scotland.
Service Delivery Standards: The service delivery standards to be met by DWP for the delivery of the Services as set out at Para 8.
Services: Has the meaning set out in Para 2
SG: Scottish Government
SM/DWP Single MoU: Memorandum of Understanding between Scottish Ministers and the Department for Work and Pensions dated January 2019 as amended.
SLA: Service Level Agreement
SM: Scottish Ministers
SSSAS: cottish Social Security Agency
SPoC: Single Point of Contact
Term: Has the meaning set out in Para 3
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