Child Winter Heating Assistance: service level agreement between the Secretary of State for Work and Pensions and Scottish Ministers
Service level agreement between the Secretary of State for Work and Pensions and Scottish Ministers in respect of Child Winter Heating Assistance.
20. Business continuity
20.1 If DWP or Social Security Scotland business continuity plans are invoked which affect the Services, the party invoking their business continuity plan will advise the other party of the issue, impact and resulting action as soon as reasonably practicable. Individual continuity plans are in place in DWP and Social Security Scotland and communication points of contact are in place in respective business continuity teams.
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