Publication - Agreement

Adult Disability Payment: service level agreement between the Secretary of State for Work and Pensions and Scottish Ministers

Published: 2 November 2022
Directorate: Social Security Directorate
Part of: Communities and third sector, Equality and rights, Health and social care
ISBN: 9781805250821

Service Level Agreement Between the Secretary of State for Work and Pensions and Scottish Ministers relating to Adult Disability Payment.

12. Complaints

12.1 Each party will follow their defined BAU Customer / Client complaints procedures.

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