Publication - Statistics
Scottish Patient Experience Survey of GP and Local NHS Services 2011/12 Volume 3: Variation in the Experiences of Primary Care Patients
This report examines the relationship between self-reported experiences of patients and a range of patient, GP practice and regional level characteristics.
Annex D: Defining Positive Experiences
The table below shows which answers were classed as positive for the analysis.
The table also shows how many respondents there were for each of the questions.
| Question Number | Question text | Positive | Respondents |
|---|---|---|---|
| 4 | Thinking of the last time you contacted this GP surgery by phone, how easy was it for you to get through? | Very easy; Fairly easy | 127,127 |
| 5 | The last time you phoned the GP surgery, how helpful was the person who answered? | Very helpful; Fairly helpful | 127,083 |
| 6 | The last time you needed to see or speak to a doctor or nurse from your GP surgery quite urgently, how long did you wait? | I saw or spoke to a doctor or nurse on the same day; I saw or spoke to a doctor or nurse within 1-2 working days | 96,237 |
| 8 | If you ask to make an appointment with a doctor 3 or more working days in advance, does your GP practice allow you to? | Yes | 98,448 |
| 9 | When you arrange to see a doctor at your GP surgery can you usually see the doctor you prefer? | Yes; I don't have a doctor I prefer to see | 125,372 |
| 10a | Overall how would you rate the arrangements for getting to see a doctor in your GP surgery? | Excellent; Good | 129,788 |
| 10b | Overall how would you rate the arrangements for getting to see a nurse in your GP surgery? | Excellent; Good | 102,926 |
| 12 | Thinking about the last time your GP referred you, how would you rate the arrangements for getting to see another NHS health professional? | Excellent; Good | 65,662 |
| 14 | How helpful do you find the receptionists at your GP surgery? | Very helpful; Fairly helpful | 130,854 |
| 15 | How clean is your GP surgery or health centre? | Very clean7 | 130,371 |
| 16 | How do you feel about how long you usually have to wait to be seen after you arrive at your GP surgery? | It is reasonable | 129,725 |
| 17b | The doctor listened to me | Strongly agree; Agree | 120,907 |
| 17c | I felt that the doctor had all the information needed to treat me | Strongly agree; Agree | 119,947 |
| 17d | The doctor was considerate and understanding | Strongly agree; Agree | 120,323 |
| 17e | The doctor talked in a way that helped me understand my condition and treatment | Strongly agree; Agree | 120,349 |
| 17f | I felt confident in the doctor's ability to treat me | Strongly agree; Agree | 120,481 |
| 17g | I had enough time with the doctor | Strongly agree; Agree | 120,430 |
| 18b | The nurse listened to me | Strongly agree; Agree | 89,121 |
| 18c | I felt that the nurse had all the information needed to treat me | Strongly agree; Agree | 88,785 |
| 18d | The nurse was considerate and understanding | Strongly agree; Agree | 88,894 |
| 18e | The nurse talked in a way that helped me understand my condition and treatment | Strongly agree; Agree | 88,514 |
| 18f | I felt confident in the nurse's ability to treat me | Strongly agree; Agree | 89,109 |
| 18g | I had enough time with the nurse | Strongly agree; Agree | 89,050 |
| 19 | Are you involved as much as you want to be in decisions about your care and treatment? | I am involved as much as I want to be | 116,352 |
| 23a | It was easy enough for me to get my medicines | Strongly agree; Agree | 113,895 |
| 23b | I knew enough about what my medicines were for | Strongly agree; Agree | 113,116 |
| 23c | I knew enough about how and when to take my medicines | Strongly agree; Agree | 113,048 |
| 23d | I knew enough about possible side effects of my medicines | Strongly agree; Agree | 112,469 |
| 23e | I would know what to do if I had any problems with my medicines | Strongly agree; Agree | 112,524 |
| 23f | I took my prescription as I was supposed to | Strongly agree; Agree | 113,273 |
| 24a | I am treated with dignity and respect | Strongly agree; Agree | 129,178 |
| 24b | I am treated with kindness and understanding | Strongly agree; Agree | 127,720 |
| 25 | Overall, how would you rate the care provided by your GP surgery? | Excellent; Good | 131,608 |
| 29a | The time I waited was reasonable | Strongly agree; Agree | 37,015 |
| 29b | I felt that the person had all the information needed to treat me | Strongly agree; Agree | 36,292 |
| 29c | I felt I was listened to | Strongly agree; Agree | 36,433 |
| 29d | Things were explained to me in a way I could understand | Strongly agree; Agree | 36,336 |
| 29e | I felt that I got the right treatment or advice | Strongly agree; Agree | 36,502 |
| 30 | Overall, how would you rate the care you experienced out of hours? | Excellent; Good | 37,313 |
Contact
Email: Gregor Boyd