Scottish Patient Experience Survey of GP and Local NHS Services 2011/12 Volume 3: Variation in the Experiences of Primary Care Patients

This report examines the relationship between self-reported experiences of patients and a range of patient, GP practice and regional level characteristics.


Annex D: Defining Positive Experiences

The table below shows which answers were classed as positive for the analysis.

The table also shows how many respondents there were for each of the questions.

Question Number Question text Positive Respondents
4 Thinking of the last time you contacted this GP surgery by phone, how easy was it for you to get through? Very easy; Fairly easy 127,127
5 The last time you phoned the GP surgery, how helpful was the person who answered? Very helpful; Fairly helpful 127,083
6 The last time you needed to see or speak to a doctor or nurse from your GP surgery quite urgently, how long did you wait? I saw or spoke to a doctor or nurse on the same day; I saw or spoke to a doctor or nurse within 1-2 working days 96,237
8 If you ask to make an appointment with a doctor 3 or more working days in advance, does your GP practice allow you to? Yes 98,448
9 When you arrange to see a doctor at your GP surgery can you usually see the doctor you prefer? Yes; I don't have a doctor I prefer to see 125,372
10a Overall how would you rate the arrangements for getting to see a doctor in your GP surgery? Excellent; Good 129,788
10b Overall how would you rate the arrangements for getting to see a nurse in your GP surgery? Excellent; Good 102,926
12 Thinking about the last time your GP referred you, how would you rate the arrangements for getting to see another NHS health professional? Excellent; Good 65,662
14 How helpful do you find the receptionists at your GP surgery? Very helpful; Fairly helpful 130,854
15 How clean is your GP surgery or health centre? Very clean7 130,371
16 How do you feel about how long you usually have to wait to be seen after you arrive at your GP surgery? It is reasonable 129,725
17b The doctor listened to me Strongly agree; Agree 120,907
17c I felt that the doctor had all the information needed to treat me Strongly agree; Agree 119,947
17d The doctor was considerate and understanding Strongly agree; Agree 120,323
17e The doctor talked in a way that helped me understand my condition and treatment Strongly agree; Agree 120,349
17f I felt confident in the doctor's ability to treat me Strongly agree; Agree 120,481
17g I had enough time with the doctor Strongly agree; Agree 120,430
18b The nurse listened to me Strongly agree; Agree 89,121
18c I felt that the nurse had all the information needed to treat me Strongly agree; Agree 88,785
18d The nurse was considerate and understanding Strongly agree; Agree 88,894
18e The nurse talked in a way that helped me understand my condition and treatment Strongly agree; Agree 88,514
18f I felt confident in the nurse's ability to treat me Strongly agree; Agree 89,109
18g I had enough time with the nurse Strongly agree; Agree 89,050
19 Are you involved as much as you want to be in decisions about your care and treatment? I am involved as much as I want to be 116,352
23a It was easy enough for me to get my medicines Strongly agree; Agree 113,895
23b I knew enough about what my medicines were for Strongly agree; Agree 113,116
23c I knew enough about how and when to take my medicines Strongly agree; Agree 113,048
23d I knew enough about possible side effects of my medicines Strongly agree; Agree 112,469
23e I would know what to do if I had any problems with my medicines Strongly agree; Agree 112,524
23f I took my prescription as I was supposed to Strongly agree; Agree 113,273
24a I am treated with dignity and respect Strongly agree; Agree 129,178
24b I am treated with kindness and understanding Strongly agree; Agree 127,720
25 Overall, how would you rate the care provided by your GP surgery? Excellent; Good 131,608
29a The time I waited was reasonable Strongly agree; Agree 37,015
29b I felt that the person had all the information needed to treat me Strongly agree; Agree 36,292
29c I felt I was listened to Strongly agree; Agree 36,433
29d Things were explained to me in a way I could understand Strongly agree; Agree 36,336
29e I felt that I got the right treatment or advice Strongly agree; Agree 36,502
30 Overall, how would you rate the care you experienced out of hours? Excellent; Good 37,313

Contact

Email: Gregor Boyd

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