We use cookies to collect anonymous data to help us improve your site browsing experience.

Click 'Accept all cookies' to agree to all cookies that collect anonymous data. To only allow the cookies that make the site work, click 'Use essential cookies only.' Visit 'Set cookie preferences' to control specific cookies.

Set cookie preferences

Your cookie preferences have been saved. You can change your cookie settings at any time.

Publication - Advice and guidance

Grenfell Tower Inquiry phase 2 report: Scottish Government response

Published
25 March 2025
Directorate
Local Government and Housing Directorate, +15 more … Business and Better Regulation Directorate, Cladding Remediation Directorate, Communications and Ministerial Support Directorate, Corporate Transformation Directorate, Economic Development Directorate, Education Reform Directorate, Equality, Inclusion and Human Rights Directorate, Exchequer Strategy Directorate, Health and Social Care Finance Directorate, Justice Directorate, Legal Services (Solicitor to the Scottish Government), Lifelong Learning and Skills Directorate, Planning, Architecture and Regeneration Directorate, Safer Communities Directorate, Scottish Procurement and Property Directorate
Topic
Building, planning and design, Business, industry and innovation, Communities and third sector, +3 more … Economy, Housing, Public sector
ISBN
9781836913924

The report provides an update on the work already underway in Scotland. It identifies where further action is required to support change to strengthen our systems across areas where responsibility is devolved and on reserved matters working with UK Government and other administrations.

View supporting documents Supporting documents

10: Housing

Background

The report identifies several shortcomings on the part of the Arm’s Length Management Organisation (ALMO) which managed and maintained the housing stock on behalf of the local authority in relation to repair and maintenance services, poor governance, a negative relationship with its customers, failings in communication and participation with its tenants and tenants’ groups, failures in complaints handling and lack of routes for tenant redress.

Recommendation Issue 1 (para 113.47)

The report identifies several shortcomings on the part of the KCTMO and in other circumstances would have made recommendations. However, the Inquiry considers that the measures enacted in the Social Housing (Regulation) Act 2023, which enables the Regulator of Social Housing to play a more active role in setting appropriate standards and ensuring that they are met, mean that it is not necessary to make any additional recommendations.

Rationale

The Inquiry criticised the organisation responsible for the management and maintenance. Particularly in relation to repair and maintenance services, it found poor governance, negative customer relationships, failings in communication and participation with tenants and tenants’ groups, failures in complaints handling and lack of routes for tenant redress.

The Inquiry felt that the UK Government’s Social Housing (Regulation) Act 2023 was sufficient and did not make any additional recommendations. The Act enables the Regulator of Social Housing to play a more active role, setting appropriate standards and ensuring that they are met.

Scottish context

This is a devolved matter. The existing legislative and regulatory regimes in Scotland already provide effective safeguards. The Scottish Housing Regulator (SHR) commissioned a review of the UK Social Housing (Regulation) Act 2023 to identify the extent to which there is equivalent provision in Scottish legislation and identify any regulatory gaps.

Scottish Government response

The Scottish Government will review and work with the SHR when its report is available to identify any issues of relevance to in Scotland.

Contact

Email: colette.templeton@gov.scot

Back to top