Publication - Advice and guidance

Complaints handling procedure: easy read - January 2026

Easy read version of the Scottish Government complaints handling procedure January 2026.

Get help to make a complaint

Anyone can complain but there may be reasons why you do not want to or cannot complain yourself.

You can ask a friend, family, or a supporter to make your complaint for you.

The Scottish Independent Advocacy Alliance can help you find local support if you need it.

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