Publication - Advice and guidance

Complaints handling procedure: easy read - January 2026

Easy read version of the Scottish Government complaints handling procedure January 2026.

To complain you can

Write to Scottish Government

Complaints
1E. 10
St. Andrews House
Edinburgh
EH1 3DG

If you use BSL contact us at Contact Scotland-BSL

Please tell us if there is a better way for us to talk to you or if you need help making a complaint.

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