Publication - Advice and guidance

Scottish Government Complaints Handling Procedure Easy Read version January 2026

Published: 29 January 2026
From: Director of Communications and Ministerial Support
Directorate: Communications and Ministerial Support Directorate
Topic: Public sector
ISBN: 9781806437344

Scottish Government Complaints Handling Procedure Easy Read version January 2026

Supporting documents

Who can complain

Anyone can make a complaint about our services.

You can ask someone to complain for you.

They must prove you have given consent for them to do this.

Contact

Email: sgcomplaints@gov.scot

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