Publication - Advice and guidance
Complaints handling procedure: easy read - January 2026
Easy read version of the Scottish Government complaints handling procedure January 2026.
What you can complain about
You can complain about things like:
- not answering your questions quickly enough
- bad service
- being treated unfairly by staff
- not following processes properly.
We will explain how to complain about services provided on our behalf if you are unhappy with them.
Contact
Email: sgcomplaints@gov.scot