We use cookies to collect anonymous data to help us improve your site browsing experience.

Click 'Accept all cookies' to agree to all cookies that collect anonymous data. To only allow the cookies that make the site work, click 'Use essential cookies only.' Visit 'Set cookie preferences' to control specific cookies.

Set cookie preferences

Your cookie preferences have been saved. You can change your cookie settings at any time.

Publication - Advice and guidance

Complaints handling procedure: easy read - January 2026

Published
29 January 2026
From
Director of Communications and Ministerial Support
Directorate
Communications and Ministerial Support Directorate
Topic
Public sector
ISBN
9781806437344

Easy read version of the Scottish Government complaints handling procedure January 2026.

View supporting documents Supporting documents

What is a complaint

A complaint is when you tell us that you are unhappy with

  • our service
  • what we did
  • what we did not do.

Contact

Email: sgcomplaints@gov.scot

Back to top