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Publication - Advice and guidance

Complaints handling procedure: easy read - January 2026

Published
29 January 2026
From
Director of Communications and Ministerial Support
Directorate
Communications and Ministerial Support Directorate
Topic
Public sector
ISBN
9781806437344

Easy read version of the Scottish Government complaints handling procedure January 2026.

View supporting documents Supporting documents

Child friendly complaints

The rights of children are written into law in Scotland.

This makes sure their needs are met by public services.

The Scottish Government will handle complaints from children in a child friendly way.

Contact

Email: sgcomplaints@gov.scot

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