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Publication - Advice and guidance

Complaints handling procedure: easy read - January 2026

Published
29 January 2026
From
Director of Communications and Ministerial Support
Directorate
Communications and Ministerial Support Directorate
Topic
Public sector
ISBN
9781806437344

Easy read version of the Scottish Government complaints handling procedure January 2026.

View supporting documents Supporting documents

Make a complaint

We listen to complaints and use them to make our services better.

Please tell us if something has gone wrong or if you are unhappy with our service.

We will work with you to fix it.

Contact

Email: sgcomplaints@gov.scot

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