Scottish Approach to Service Design

The 7 principles of the SAtSD

So how do we do this?

While we don’t have all the answers, we should start with a set of founding principles and build from there.

1. We explore and define the problem before we design the solution.

2. We design service journeys around people and not around how the public sector is organised.

3. We seek the participation of the public in our projects from day one.

4. We use inclusive and accessible research and design methods so people can participate fully and meaningfully.

5. We use the core set of tools and methods of the Scottish Approach to Service Design.

6. We share and reuse research insights, service patterns, and components wherever possible.

7. We contribute to continually building the Scottish Approach to Service Design methods, tools, and community.