ScotAccount: equality impact assessment
Equality impact assessment for ScotAccount, outlining its potential impacts on different user groups and the measures taken to ensure fair, accessible, and trusted access to public services.
2.1 Overall conclusion
This EQIA concludes that ScotAccount offers significant positive impacts by increasing secure access to digital public services, reducing reliance on paper documents, and promoting inclusion through user-centred design and accessibility standards. However, risks of indirect discrimination remain for individuals lacking traditional identity proofs or a digital footprint, compounded by socioeconomic disadvantage. Mitigations include expanding non-biometric verification routes, knowledge-based checks, and alternative data sources, alongside maintaining offline service channels and ongoing stakeholder engagement.
Contact
Email: Yvonne.Longwill@gov.scot