12. Corresponding with Owners
All correspondence with the Scottish Government More Homes Division and Harper Macleod must be in electronic form.
Where the owner does not have an email address correspondence will, by default, be by letter. However, it is expected that the majority of shared equity owners will be contactable by email.
Accordingly, on initial contact RSLs should find out whether (a) the owner has an email address and (b) if so keep a record of it. Experience demonstrates that use of electronic correspondence where possible will both considerably expedite matters and avoid disputes over what has and has not been sent out.
Similarly although payment may be made by cheque RSLs may find it quicker and simpler to receive payment by credit/debit-card - usually by telephone.
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