Information

RPID Customer Satisfaction Survey to Inform the Futures Programme

The Scottish Government’s Rural Payments and Inspections Division (RPID) commissioned Ipsos MORI Scotland to measure customer satisfaction with the services of the division and its partner organisations Forestry Commission Scotland and Scottish Natural Heritage.


Footnotes

1. The Futures Programme is an ICT-enabled business change programme. It is a three to five year change programme that will re-engineer the business and IT processes which underpin the delivery of rural payments and services, and deliver Common Agricultural Policy (CAP) reform. The programme will impact more than 600 staff and around 21,000 customers. The Futures Programme sits across partners within the Scottish Government (Agriculture, Food and Rural Communities: Rural Payments and Inspections Division (AFRC:RPID)), Forestry Commission Scotland (FCS) and Scottish Natural Heritage (SNH).

Contact

Email: Angela Morgan

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