Information

Statement of principles for parcel deliveries: review

In November 2018, the Scottish Government launched the Fairer Deliveries For All: An Action Plan which listed eight key actions to tackle the unfair and discriminatory parcel delivery charges faced by communities in remote and rural Scotland. This report is in response to action point 4.


Footnotes

1. The Scottish Government, Statement of Principles for Parcel Deliveries, November 2013.

2. Citizens Advice Scotland, The Postcode Penalty: The Distance Travelled, Progress on Parcel Deliveries in Scotland 2012-2015

3. The Ferret, Rural areas worst hit by post office closures in Scotland, 9/2/2020.

4. The Scottish Government, Statement of Principles for Parcel Deliveries, November 2013.

5. UK Government, Department of Business, Energy and Industrial Strategy, Parcel Deliveries: Best Practice Guide, July 2014.

6. The Scottish Government, Fairer Parcel Deliveries: action plan, November 2018.

7. Office for National Statistics, Retail Sales Index time series.

8. Scottish Parliament, Response to Parliamentary Question, November 2018.

9. HIE, A Minimum Income Standard For Remote Rural Scotland: A Policy Update, October 2016.

10. Etsy, 'Sales and Shoppers Continue to Grow', 2/8/2019.

11. Ibid.

12. CAS, The Postcode Penalty, How some online retailers are disadvantaging Scottish Consumers, 2012.

13. CAS, The Postcode Penalty: Delivering Solutions, 2017.

14. CAS, The Postcode Penalty, How some online retailers are disadvantaging Scottish Consumers, 2012.

15. The Consumer Council, Package Deal - Retailers and Delivery Surcharges, May 2019.

16. The Scottish Government, Rural Scotland: Key Facts 2018.

17. CAS, The Postcode Penalty, The Business Burden, April 2014.

18. CAS, The Postcode Penalty: The Distance Travelled, Progress on Parcel Deliveries in Scotland 2012-2015.

19. SPICe, Estimating the additional cost to Scotland of parcel delivery surcharges, 18 December 2018.

20. SPICe, Scotland's parcel delivery surcharge cost on the up, 26 November 2019.

21. Scottish Parliament Business Report, 4/12/2019.

22. Note: Royal Mail is regulated by Ofcom.

23. UK Government, Statement of Principles for Parcel Deliveries.

24. Scottish Affairs Committee, Written evidence submitted by Argos, 27/02/2018.

25. eDelivery, 'Wayfair extends free UK delivery after 'rip off' surcharge campaign', 11/03/2019.

26. Tamebay, 'Amazon UK Shipping Region Surcharges Introduced', 08/05/2019.

27. Scottish Affairs Committee, Oral evidence: Delivery Charges in Scotland, 27/02/2018.

28. UK Parliament, Consumer Protection (Distance Selling Delivery Charges) Bill 2015-16,

29. Collective of 2,000 sellers on Etsy marketplace.

30. The remainder were unsure.

31. Tamebay, 'Amazon UK Shipping Region Surcharges Introduced', 08/05/2019.

32. Hansard, Rural Areas in Scotland: Additional Delivery Charges, 02/07/2019.

33. Scottish Affairs Committee, Oral evidence: Delivery charges in Scotland, 27/02/2018.

34. Scottish Affairs Committee, Oral evidence: Delivery charges in Scotland, 27/02/2018.

35. Scottish Affairs Committee, Written evidence from Argos, 27/02/2018.

36. IMRG Delivery Retail Advisory Board.

37. Citizens Advice Scotland, The Postcode Penalty: The Distance Travelled, Progress on Parcel Deliveries in Scotland 2012-2015.

38. The Ferret, Rural areas worst hit by post office closures in Scotland, 9/2/2020.

Contact

Email: ConsumerandCompetition@gov.scot

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