Scotland's Nuisance Calls Commission: our response and action plan

Response to Scotland’s Nuisance Calls Commission, with actions to empower and protect individuals and encourage better business behaviour.

Annex A - Engagement

The Nuisance Calls Commission, which was chaired by Keith Brown, Cabinet Secretary for Economy, Jobs and Fair Work, was established in November 2016 and met three times. Its remit was to explore practical solutions to reduce the impact and volume of nuisance calls. The secretariat function was provided by Scottish Government. The standing Commission membership was supplemented by a range of expertise during the sessions. Details are set out below.


Citizen Advice Scotland
Department for Culture, Media & Sport - UK Government
Information Commissioner's Office
Ofcom Communications Consumer Panel
Scottish Council for Development and Industry
Telephone Preference Service
The Society of Chief Officers of Trading Standards in Scotland
Trading Standards Scotland

Empowering consumers by raising awareness - 30 November 2016

Chair of Nuisance Calls Summit
UK Information Commissioner

Empowering and supporting companies - 18 January 2017

CPR Call Blocker
East Renfrewshire Council
Federation of Small Businesses
Institute of Directors
Professor Chris Hodges - Oxford University
Scottish Council of Voluntary Organisations
Scottish and Southern Energy

Regulatory and enforcement environment - 15 March 2017

Association of British Insurers
CPR Call Blocker
East Renfrewshire Council
London School of Economics (consultant)
Talk Talk


Email: Corey Reilly,

Phone: 0300 244 4000 – Central Enquiry Unit

The Scottish Government
St Andrew's House
Regent Road

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