National Care Service - realising rights and responsibilities: regional forums - findings summary

How we ran the sessions

The sessions we ran on realising rights and responsibilities:

• provided an update on what we have developed so far
• asked people to get involved in developing this further

The purpose of the sessions was to understand:

• if the content in the draft charter helped people understand their rights
• if there was anything important missing from the draft content
• if there was anything in the draft content that people disagreed with or thought was incorrect
• what we should co-design next

We sent people a copy of the draft charter one week before each event.

The session was split into three main activities.

For the first activity, we showed people a section from the draft charter and asked them to read it. When we had a large number of people attending, we split them into groups of around four people and gave each group a different section of the charter. Sessions with small numbers of people saw the full draft charter text.

Using coloured highlighter pens, people were asked to highlight the sections that they felt were clear and unclear and asked to write notes to explain their thinking.

For the second activity, people were asked to discuss how we could improve the charter. Working in groups, they were asked to write down three ideas for how the draft charter could be improved.

Finally, we had a group discussion about their ideas and anything else they wanted to tell us about their experiences.