Purpose-Built Student Accommodation (PBSA) - notice period survey: responses summary

Annex D: Full lists of questions for both surveys

Student Survey

Q1: Have you stayed in privately owned PBSA or in university / college halls of residence?

Q2: When did you stay in PBSA/halls of residence?

Q3: How long was your tenancy agreement for?

Q4(a): Did your tenancy agreement include notice to leave provisions or information about how to terminate your tenancy early?

Q4(b): If yes, how easy was it to find this information?

Q5: What statement best describes your experience of leaving or wanting to leave your accommodation?

Q6: If applicable, why did you leave or want to leave your PBSA accommodation?

Q7: How much notice did you provide?

Q8(a): Were you able to leave without incurring any financial penalty (anything more than one month rental costs)?

Q8(b): If no, were any rental costs refunded?

Q9: If you incurred a financial penalty, how did you pay for this?

Q10: Did the fact that you would not get your rental costs back, either fully or partially, influence your decision on whether to leave your accommodation?

Q11: Is there any further information you would like to provide about your stay in purpose-built student accommodation / halls of residence?

Provider Survey

Q1: Are you responding for:

• Privately owned PBSA
• University/college halls of residence

Q2: Do your tenancy agreements provide for students to leave before they end?

Q3(a): If you answered "yes, for specific reasons", for what reasons can students leave the tenancy agreement early?

Q3(b): If you answered "yes, for specific reasons" or "yes, no reasons required", is there a required notice period?

Q4: If rental payments are made up front, are students refunded rent/accommodation costs?

Q5: If students are fully or partially refunded, how are these refunds made?

Q6: How much is typically refunded and how many months does this equate to?

Q7: If legislation was to be introduced creating a requirement for notice periods, under what circumstances do you think they should apply?

Q8(a): Annually, how many requests to terminate tenancy agreements do you receive from tenants?

Q8(b): What percentage of beds you manage in total does this equate to?

Q9: Annually, what percentage of requests do you agree to?

Q10: Annually, how many empty rooms/beds (voids) do you have on average as a direct result of students leaving their accommodation early?

Q11: On average, how long does it take to relet empty accommodation?

Q12: What is the current financial impact of empty accommodation, unlet due to early tenancy agreement termination, on your business?

Q13: What do you consider the financial impact of empty accommodation would be if students are given the right to end tenancy agreements early?

Q14: Please provide any additional information you think would be useful in relation to notice periods.