NHS Dumfries and Galloway: balancing capacity with demand

Case study focusing on patient flow and Daily Dynamic Discharge at Dumfries and Galloway Royal Infirmary.

What Staff Say

Staff really appreciated the structure and order that Daily Dynamic Discharge brought to the ward. Senior Charge Nurse, Vicki Nicoll said:

"Daily Dynamic Discharge has taken away the thought that nurses should do everything when, in fact, it is everyone's job to work together to ensure that the patient is on the right pathway."

Consultant in Infectious Diseases, Dr Gwyneth Jones commented:

"I have saved 40 minutes from a weekly multidisciplinary team meeting which often stalled around delays/inappropriate Occupational Therapist referrals. I feel I have had fewer boarders than previous years despite more inpatients."

Pharmacist, Laura Graham added:

"Now the majority of prescriptions are prepared in advance or typed in the morning, then prioritised by pharmacy according to transport needs. This means that we get lunch on time, even when discharge numbers hit double digits. Go team, a worthy 15 minutes of my day. Yay!"


Email: Jessica Milne, jessica.milne@gov.scot

Phone: 0300 244 4000 – Central Enquiry Unit

The Scottish Government
St Andrew's House
Regent Road

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