Adding and removing sites
Any requests for sites to be added should be made by completing the attached site change template.
Once completed, you should send this to Total Gas & Power at: firstname.lastname@example.org
Sites can only be removed from the contract if 12 month's notice has been given or if the sites have been sold and you are no longer responsible for the supplies.
Where you are no longer responsible for a supply you should notify Total at the above email address who will ask you to complete a change of ownership (COO) form.
Siteworks and new connections
Requests to undertake siteworks or a new connection, including mains connections, disconnections, upgrades and relocations, gas meters and meter housings and bases, should be made by completing the attached site works request form and sending this to: email@example.com
See the attached factsheet (in 'supporting files') on automated meter reading (AMR).
Where automated meter reading (AMR) is not installed, the frequency of meter readings will be determined by annual consumption.
- sites with an annual consumption of less than 293,000 kWh will have their meter(s) read every six months
- sites with an annual consumption greater than 293,000 kWh will have their meter(s) read monthly
Bills will be issued monthly, irrespective of the frequency of meter reads.
You can also submit your own readings using the attached customer read form. These should be sent to firstname.lastname@example.org by the 2nd working day of the month.
If you plan to submit your own 'opening' meter reading this must be received by Total Gas & Power by the 2nd working day following the commencement of the supply.
Emergency contact requirements
You must provide emergency contact details where a site consumes greater than 732,678 kWhs per year. This should be someone that is in a position to accept the direction from the gas transporter and be a able to arrange for all affected premises to cease using gas.
If the emergency contact is unable to act directly, they must know who to contact to ensure the site stops using gas. The number(s) provided must not be diverted to an answering machine.
Yould provide the following emergency contact details to the supplier:
- contact title (Mr, Mrs etc)
- contact first name
- contact surname
- contact initials
Alternatively, you can provide a contact job title.
The below table identifies the minimum, maximum and preferred number of emergency contacts and their associated numbers that you can provide to the supplier.
Sites consuming 1,464,000 kWh (50,000 therms) per year or more must also provide a fax number which is accessible 24 hours a day.
Can you provide a single contact which
|Yes||1 emergency contact with a single 24 hour number||1 emergency contact with a single 24 hour number||5 emergency contacts with up to 4 numbers for each|
|No||3 emergency contacts with up to 4 number for each||3 emergency contacts with up to 2 numbers for each||5 emergency contacts with up to 4 numbers for each|
It is your responsibility to inform the supplier of any changes to your emergency contact details.
Tel: 0131 244 7673
Tel: 0141 242 5896