2. Achieved Sample and Respondent Profile
2.1 Total survey responses
Total survey responses for Scotland (including the national survey response rate) is shown in Table 2.
|A||Number of customer email addresses supplied by local authorities to Pye Tait Consulting
This number includes repeat email addresses, i.e. where the same customer’s details were supplied by more than one local authority verifier.
|B||Of these – number of unique customers invited to participate in the survey:
This number follows a de-duplication of repeat email addresses where supplied by more than one local authority verifier.
|C||Total survey responses for Scotland:
Customers attributed their survey responses to a particular local authority verifier. Respondents could complete the survey more than once to provide feedback about more than one local authority verifier if they had been a customer of multiple local authorities.
|D||Response rate for Scotland (C as a percentage of B):||14.5%|
A breakdown of the achieved sample and response rates by local authority verifier is provided in Table 3.
NB: The response rate for Scotland is not directly comparable with individual local authority verifier response rates. The response rate for Scotland is based on total unique customers on a national level (i.e. following a de-duplication exercise) whereas the response rate for each local authority verifier is based on total email addresses supplied by that local authority verifier.
|Local authority verifier||A: Total email addresses supplied by local authorities to Pye Tait||B: Total email addresses that were unique to each local authority verifier||C: Actual survey responses attributed to each local authority verifier (self-selected by the customer)||D: Response rate: Actual responses attributed to each local authority verifier (C) as a % of total email addresses supplied by that local authority verifier (A)|
|Argyll and Bute||528||303||68||12.9%|
|City of Edinburgh||3,559||2,798||379||10.6%|
|Dumfries and Galloway||672||573||122||18.2%|
|Perth and Kinross||878||596||101||11.5%|
|Customers of multiple local authorities||Included in above totals||+2,233||N/A||N/A|
*The total Scotland response rate is determined by calculating column C as a percentage of B.
2.2 Respondent profile
The majority of customers responding to the survey (74%) were direct applicants for building warrants and/or submitters of completion certificates in the 2019/20 financial year (the period in scope of the survey). A quarter (25%) were agents acting on behalf of applicants, while the remaining 2% fell outside of these categories (Figure 1).
Among direct applicants, two thirds (66%) confirmed that they used an agent to act on their behalf as part of the application process (Figure 2).
All customers were asked to state the category (or categories) of work for which they had submitted an application. The majority of customers (78%) had submitted applications for domestic work only, 11% submitted applications for non-domestic work only, and 12% submitted applications for both domestic and non-domestic work.
Direct applicants responding to the survey were primarily domestic customers of the building standards system, whereas agents spanned a mix of domestic only, commercial only, and combined (domestic and commercial) customers (Figure 3).
A more detailed breakdown of the categories of building work for which surveyed customers had applied, is shown in Figure 4.
Applications relating to ‘Domestic existing build’ (either alterations or extensions) account for the majority (65%) of responses.
The most common reason why surveyed customers made contact with their local authority verifier building standards service was to prepare an application for a building warrant (Figure 5).