Publication - Research and analysis

Building standards verification performance framework 2020: national survey findings

Published: 12 Feb 2021

Results from the National Customer Satisfaction Survey 2020 giving a summary of local authority performance of the National Performance Framework.

Building standards verification performance framework 2020: national survey findings
Appendix 3: Survey Invitation Email

Appendix 3: Survey Invitation Email

Email subject: Building Standards in Scotland – Customer Feedback Questionnaire

Dear {Name}

We are writing to you as a customer of the local authority verifier Building Standards service in Scotland.

This means that since 1st April 2019 you may have submitted a building warrant application, completion certificate, used the services of your own agent, or made other enquiries through your local authority verifier Building Standards service. You may also have been an agent acting on behalf of an applicant.

The Scottish Government would like to obtain your views and feedback on the customer service you received. This will help identify which aspects are working well and any areas where improvements need to be made in the future.

We would be grateful if you would spare 5 or 10 minutes to complete the online survey.

If you have been a customer of more than one local authority verifier Building Standards, you will have the opportunity to provide feedback on the service provided by each.

Please Click Here To Start The Survey

Your feedback is important to us, even if you are not able to answer all questions or have had limited contact with the local authority verifier Building Standards service.

Further information, including our contact details, can be found via the survey link (above).

Many thanks for your time and contribution.

Kind regards,

Pye Tait Consulting (on behalf of the Scottish Government, Building Standards Division)

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Contact

Email: Simon.moore@gov.scot