Making it easy – understanding the health and care system: progress report

Progress report on the 'Making it easy' action plan, which aims to help people deal with the complex demands of the health and care system.

Key learning points

The actions taken as part of Making it Easy have helped in several ways:

  • Greater awareness across the NHS in Scotland, giving workers more skills to support better health literacy practice
  • People trained in the tools and techniques needed to spread understanding further
  • The launch of The Health Literacy Place as the online resource to support this work
  • Clearer information available for people before appointments and when discharged from hospital
  • Improvements to appointment letters, making them more considerate of people's communication needs
  • Better information to improve safety and support for people to self manage their healthcare, particularly for drugs such as warfarin.


Email: Blythe Robertson,

Phone: 0300 244 4000 – Central Enquiry Unit

The Scottish Government
St Andrew's House
Regent Road

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